In April 2015, I went to Discount Tire and bought four new tires for my van. I was so excited. I’d never had four new tires before. Heck, I’d never even had one new tire before. Any time I’d replaced a tire on any vehicle in the past, I’d bought a used one.
The four new tires cost around $400 out the door (which is tire sales speak for including installation, balancing, and tax). My host family paid for a warranty for each tire. The Discount Tire website says,
This warranty, called the Certificate for Repair, Refund or Replacement…cover[s] the tire problems that really frustrate people-road hazards and defects-from the moment they bought the tires to the final mile of legal tread depth (3/32″).
In October, I proudly took my four new tires in for their first rotation. My good mood was shattered when I was told the front tires were wearing unevenly because the van needed a front end alignment. When I took the van in for the alignment, I was further disappointed to find out the van needed $300+ dollars worth of work on the front end before it even made sense to do an alignment. I worked, worked, worked, saved my pennies, and within a week had enough money to pay for the repairs and the alignment.
Fast forward to April 2016. I stopped at a Wal-Mart and noticed a Discount Tire location across the street. I’d been meaning to find out if I were due for a rotation, so I decided to pull in. I thought if I did need a rotation, maybe the shop could take care of it right then and there.
I told the guy working the counter what was up. We walked out to my van to look at the tires. The salesman showed me the silver metal threads showing on the back passenger side tire. WHAT!?!?!?!?! I told him the tires weren’t even a year old. He said the tire (and the one on the back driver’s side too) were prematurely worn because of the time they’d spent on the front when the van was out of alignment. (Yes, I told him about the alignment problem and the uneven wear. I figured it was in my permanent Discount Tire record anyway.) He said driving the tire in the condition it was in was REALLY dangerous. He said I needed two new tires back there.
I asked about the certificate on the tire. He told me it didn’t cover wear, only road hazards and defects.
I asked him if it would be ok if I only bought new tires for the back wheels and kept the two that were on the front. Well, as a matter of fact, he told me, the tires on the front were worn way more than they should be, dangerously worn, and if I were going to buy two new tires, I really needed to buy four new tires.
By this point, my head was spinning. I thought I was just going to deal with a tire rotation, but suddenly I needed to replace four tires that were barely a year old.
He’d do me a favor, the salesman said, because he wanted me to be safe. If I bought three new tires, he would throw in the fourth one for free. I explained to him that I didn’t currently have the money to buy four new tires. He tried to tell me about the Discount Tire credit plan. I shook my head while laughing ruefully. Discount Tire was not going to approve me for any credit, I told him. Perhaps I could get a co-signer, he countered. When I told him that wasn’t going to happen either, he said I should at the very least let them (free of charge, thankfully) replace the badly worn tire on the back passenger’s side with the spare. I thanked him for the offer and handed him my keys.
While waiting, I called a couple of friends and ranted and cried. While I was ranting and crying, the service technician came out and asked me what tire needed to be changed. I probably sounded like an asshole when I told him he should change the tire the service order he was holding in his hand specified. He told me the salesman had written two different things on the service order. So I stopped ranting and crying long enough to walk over to the van with the guy and show him which tire was in the worst shape. After the guy got the van into the repair bay, he walked back over to where I was sitting on the sidewalk (once again ranting and crying) to ask me if he could get me into four new tires today. It took all of my self-restraint not to yell, ARE YOU FUCKING KIDDING ME? I explained (while trying to refrain from laughing maniacally) that I didn’t have money for four new tires. Then he tried to suggest I use the Discount Tire credit plan. So I explained I had already told the other guy that wasn’t going to happen, and he finally left me alone.
I cried all the way to my house sitting job. Just when I thought I’d have a couple of hundred dollars (the extent of my savings left after paying for transmission work in February and a new fuel pump in March) to live on until my temp job scoring standardized tests started, I needed more money than I had for tires. I’m tired of being a burden, I thought. My life is not sustainable.
But also, I was really mad. What’s the point of buying new tires if they’re just going to wear out in a year?
Once again, what I thought was a short story has turned into a saga, which I will continue tomorrow.