Category Archives: My Life as a Fuel Clerk

Boob Money

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When I work at the fuel center, I spend most of my time in a booth where the customers can’t touch me. The booth has windows on three sides; the windows are allegedly bulletproof. (I don’t need to see evidence of this with my own eyes, thank you.) Conversing is done through an intercom. Money, credit cards, and tobacco products are passed through a sliding drawer in the wall. The company I work for calls the booth “the kiosk.”

One afternoon I was outside the kiosk conditioning. Conditioning just means making sure the product displays look good. I pull items to the front of the display cases, turn items so the fronts are facing forward, and fill any empty slots. It’s an easy task, improves the look of the sales area, and gets me out of the kiosk. While I’m outside, I also look around for trash on the ground, empty paper towel dispensers, and problems with the pumps.

While I’m outside conditioning, I keep an eye out for customers who have approached the kiosk. When someone walks up to the kiosk, I have to stop what I’m doing, walk to the kiosk, unlock the door, go inside, make sure the door closes behind me, approach the window, and use the intercom to find out how I can help the customer. It would be a lot easier if I could do my outside work without customer interruption, but that’s never the way it works.

On the day in question, I glanced over to the kiosk and saw that a customer had approached the kiosk. This customer was very tall and hyper-feminine. At first I thought she was a drag queen. Maybe she was.

(While I’m not sure of this person’s biological sex—and it doesn’t matter to me anyway—I will use feminine pronouns because this person was definitely presenting in a way that our society reads as female.)

The customer was wearing high heels, jeggings printed to look like red snakeskin, and a pink bustier. Her long, thick, dark hair cascaded down her bare back. I wondered where this person was going dressed this way on a weekday afternoon. It didn’t much matter because her fashion choices were none of my business.

I returned to my kiosk sanctuary and approached my base of operations at the window where the drawer is. I used the intercom to say, Hi! How can I help you today?  

Rolled 20 U.s Dollar Bill

She said she needed $20 on pump 6. She had a few crumpled bills in her hand, but after looking at them she seemed to realize they wouldn’t be enough. That’s when she started digging in her cleavage. I don’t mean she reached daintily between her breasts and gently extracted a bill. No, she was rooting around in there, digging under her left breast, having a hard time finding what she needed. I honestly thought she might pop her boob out completely. Thankfully she did not.

She finally found the twenty dollar bill she wanted and put it in the drawer. I wasn’t disgusted so much as astounded. I had no real reason to be disgusted. Her boobs were probably cleaner than mine. Hers were probably lotioned, perfumed, and powdered. However, I have to admit I felt a little weird about touching money that had been stashed in such an intimate place.

I’m not saying I’ve never carried money in my bra. Ladies’ dressy clothes often lack pockets and a gal doesn’t always want to carry a purse.

The difference is that when I’ve carried money in my bra, I discretely removed the cash before I was ready to pay. I can attest to the fact that store clerks DO NOT want to know where your money has been. My customer could have counter her money in the car and when she realized she didn’t have enough for $20 on pump six, she could have gotten out her boob money before she approached the kiosk. I didn’t really need—or want—to see her pull her money out from under her breast. 

Image courtesy of https://www.pexels.com/photo/rolled-20-u-s-dollar-bill-164527/.

Why I Quit My Job (Blog Post Bonus)

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Today is my last day as a clerk in a fuel center! By this evening, I will be a free woman!

Photo of Car on Gas Station

I started working in the fuel center (aka gas station) at a supermarket in mid-June of 2019. It was the only job offer I’d gotten after a half-assed job search, so I took it. I immediately disliked the job, although I did find some good aspects of it. Reason after reason to hate the job piled up as the weeks went by; here are 13 reasons why I quit.

#1 Working the opening shift. The worst days on the job were the ones where I had to open the fuel center at 5:45am. I lived about 40 minutes from where I worked, so I had to leave around five o’clock to get there on time. I move super slow in the morning, so I had to get out of bed no later than 4:15 in order to leave the house on time.

I’m typically an early riser. I wake up around the time the sun rises, anywhere from 5:30 to 7:00 (if I sleep in), but getting out of bed in the dark is difficult for me. Also difficult? Making a 40 minute drive in the dark. There were many mornings I knew I was falling asleep at the wheel, but I kept driving.

To be fair, once I arrived at work and got into the swing of things, I was ok, especially if I had a cup of coffee on my way in. However, at the end of the day I was physically and mentally demolished, especially since I never got to bed early enough on the nights before opening shifts.

#2 Having to deal with fuel and the chemicals used to clean it.  I had to clean up fuel spills nearly every day. To clean up spilled fuel, I sprayed another chemical on top of it, scrubbed the chemical soup with a long-handled brush, then used super absorbent pads to soak up the whole mess. What kind of chemical neutralizes fuel? I have no idea. Is that chemical safe for long-term exposure to humans? I have no idea. I’m pretty sure gasoline fumes and car exhaust are no good for human people, even if the chemical used to clean the spills is harmless.

#3 Lack of hand-washing facilities. There was no sink and no soap in the

Person Wash Hands

fuel center kiosk. We were supplied with vinyl gloves and hand sanitizing gel, but those things are not as good as using soap and water (in my opinion). There was a water spigot at the far edge of the fuel center, and I suppose I could have brought my own soap, but such a hand-washing situation was inconvenient at best.

#4 Limited breaks.  If I worked less than 8 hours, I was allowed one 20 minute break. In that 20 minutes I had to walk across the parking lot and into the store to get to the break room, wash my (filthy) hands, use the restroom, wash my hands again, eat my lunch, then walk back through the store and across the parking lot. If someone was in the only employee restroom when I got there or if I had to heat my food in the microwave, I lost precious minutes.

If I worked an 8 hour shift, I got two 15 minute breaks. Two breaks are better than one, but getting everything done in 15 minutes was an even bigger challenge.

When I worked the morning shift, a cashier from the supermarket would come out to give me a break right around 9am. When I worked afternoons, I was supposed to get a break around 3pm, but good luck with that! A customer service manager (CSM) told me early in my fuel center career that I was out of sight/out of mind, and if I wanted a break, I’d have to remind the person in charge of scheduling. After I was given this bit of info, every afternoon I worked, I paged the CSM on duty to remind them about my break.

The CSM on duty might not have been prompt about giving me a break, but I sure as hell needed to be prompt about leaving and returning in my allotted amount of time.

U.s. Dollar Banknote Lot

One morning just as my relief showed up, the cash register prompted me to make a safe drop. I said I’d do it when I got back. My relief (a veteran cashier) pulled a long face and said the prompt would keep popping up the whole time I was gone. I knew he was right, so I stuck around for a few minutes to complete the safe drop. Then one of the big bosses arrived, and I had a couple of things to tell her. I was maybe five minutes late leaving.

When I returned to the kiosk, the person who had relieved me left immediately. I hadn’t been back two minutes when the phone rang. It was the CSM in charge of scheduling breaks calling to find out if her cashier had left. I said he had. She wanted to know why he was late returning to the supermarket. I explained I was late leaving because of the cash drop and having to talk to the store manager. She told me if I was late getting back from my break, it threw off the schedule of all the breaks that came after mine. She said if I was late leaving for a break, I’d have to take a shorter break so her schedule wasn’t messed up. I understood where she was coming from but her pissy attitude did not endear her to me.

I simply told her, I understand (which actually, I did) and made up my mind

Fireman Illustration

that I’d never be late leaving for a break again, no matter what was going on. Safe drop needed? Sorry. I’ll have to do it after my break. Irate customer? Sorry relief person, you’ll have to handle it because I have to go on my break. The fuel center is on fire? Could you go ahead and call the fire department and the management team because I have to take my break now?

The worst part about having only one break in a shift was that I only got to use the restroom once in 6 or 7 hours. I learned quickly that I needed to visit the restroom immediately before I started work, but some days I was desperate to see the toilet when my break rolled around.

One day I mentioned to one of the (female) store managers that three hours is a long time to go without a bathroom break. She said to just ask if I needed to visit the restroom during my shift, and they would get someone to the fuel center to cover for me. I appreciated her support but was skeptical of how asking for an extra break would work out. I could imagine the pissy CSM fussing at me for messing up her break schedule by having a bathroom emergency.

#5 Not knowing when my breaks would be. If I had known what time I was supposed to get my break, I’d have spent less time worrying I wasn’t going to get a break. I also wouldn’t have had to call the CSM to remind them I still needed a break. However, such a level of organization and communication was much too high of an expectation when dealing with the company I worked for.

#6 Being required to stand during my whole shift. Why do corporations think excellent customer service can only be provided while standing? I think I would have given better customer service if my feet and legs hadn’t hurt from standing for 6 or more hours. I guess the rule against sitting is part of the if you have time to lean, you have time to clean mentality, but I think morale would improve if cashiers were allowed to sit while ringing up sales.

#7 Having my availability ignored. When I applied for the job online, I had to provide my availability. I said I was available any time other than Tuesday mornings. When I was interviewed for the job, I told the assistant manager conducting the interview that I was not available on Tuesday mornings. The first several weeks I worked, I wasn’t scheduled to work before noon on Tuesdays (and often I got the entire day off), but suddenly I was scheduled to open on a Tuesday. No one asked me to do it as a special favor. No one apologized for scheduling during a time I said I couldn’t work. I strongly suspected that if I stayed at the job, I’d find myself scheduled on Tuesdays more and more often.

#8 I was working too much. When I was offered the job, I was told it was a part-time position. The assistant manager who hired me said the job offered no set number of hours. He said one week I might work 16 hours; the next, 23; another week I might work 35 hours. Since I was hired in June, I was consistently scheduled to work at least 32 hours each week. In reality, I never got out of there when I was scheduled to. I was lucky if I only worked 15 or 20 minutes extra at the end of a shift. Of course, I got paid for every extra minute I worked, but I’d rather have the time than the money.

Three shifts a week would have been ok, but five were too many.

#9 No sick leave with pay. When I was hired, the human resources person

Clinician Writing Medical Report

told me nothing about vacation time or sick leave. I found out later from a veteran worker in the supermarket that the state we worked in doesn’t require employers to provide sick pay. Guess what? Because they’re not required by the state to provide it, the company didn’t offer sick pay. This means anyone who is too sick to come into work doesn’t get paid for the shift.

I suspect workers who can’t afford to miss a day’s pay go to work no matter how sick they are. Most of the company’s employees work in a supermarket. Think about that for a moment. Those sick people are touching food. Even if they don’t touch the food directly, they’re putting their germy hands all over the packages containing food. Yuck! Now I understand why it sometimes seems like an illness is hitting everyone in town: germs are probably being spread through the supermarket.

#10 Selling tobacco products was a drag. From the day I started working

Close-up Photo of Red Cigarette Butt Lot

in the fuel center, I hated selling cigarettes, chew, and cheap cigars. I think using tobacco products is a bad idea, and I don’t like participating in people’s addictions in order to line someone’s pocket.(Every time I sold a pack of cigarettes, I ended the transaction by saying have a nice day, but I was thinking good luck with your lung cancer.)

I hated the hassle of checking IDs and entering birth dates in my POS (point-of-sale) system, but I hated even more the fear of getting busted for selling tobacco products to some underage kid. There just wasn’t enough time to do a thorough check of an ID when I had a line of customers, and I was worried someone was going to slip a fake one past me.

Selling tobacco products really slowed down my process. Although I’d learned the most popular brands and their varieties by the time I quit, searching for what the customer wanted took time. Then, unless the customer was obviously older than I was, I felt compelled to check the ID. All the while, the line behind the tobacco buyer grew.

I’ll be glad if I never have to sell a tobacco product again.

#11 Having too much responsibility. Not only did I feel responsible for not selling tobacco products to minors, I felt a huge amount of responsibility to make sure the fuel center did not go up in flames. The smallest fuel spill had me rushing outside to clean it up ASAP. I was constantly on the lookout for anyone smoking or doing any other stupid things that might lead to a fire.

Of course, I felt responsible for making correct change, helping each customer promptly, and being as polite as possible, but keeping the place from turning into the towering inferno was more than I had bargained for when looking for a summer job.

#12 The damned intercom system was driving everyone crazy. The intercom system was old and didn’t function very well. Often I’d press the button that was supposed to allow the person on the other side of the bulletproof glass to hear me speak, but something would go wrong with the system and the customer heard nothing. Sometimes the person on the other side of the glass spoke to me but no sound came through. Sometimes the sound that came through was garbled or crackly. Even on a good day, the poorly functioning intercom system was enough to irritate a saint. My customers and I were mere mortals and the misunderstandings caused by the crappy intercom system often led to frayed nerves and sharp tongues.

While I worked in the fuel center, a young man came out to repair the malfunctioning diesel pumps. (Spoiler alert: the diesel pumps were not repaired when he left.) When he was finished not fixing the diesel pumps, he worked on the intercom system.

He took a plate off the back of the intercom box and wiggled the wires hidden behind the plate. He said the intercom worked better now. Maybe it did, but not for long. I’m sure those wires wiggled right back out.

He said we could wiggle the wires back in ourselves if the intercom malfunctioned. Huh. I had neither a screwdriver to remove the plate, nor the time to remove it and futz around with wires. When people were in line to buy gas, they wanted to buy gas, not wait around for the clerk to repair the communication system.

I’m not surprised the company I worked for didn’t want to spend the money to get a modern, functioning intercom system in the fuel center. Why should the big bosses care if customers and workers alike are pissed off because communication is difficult? The big bosses don’t have to deal with it, and they’d rather save money instead of spend it to make the lives of workers easier.

#13 Dealing with grumpy people.  Oh lord. Grumpy customers. Grumpy coworkers. So many unhappy people, and they all seemed to want to bring me down to their level of agitation and dissatisfaction. I tried to be pleasant to everyone, but after being spoken to sharply several times in one shift, I was ready to pack it in. I will not miss the folks who wanted to take their troubles out on me.

Can you understand now why I quit the job? What would you have done? Would you have quit too or tried to stick it out until winter? Let me know what you think by leaving a comment below.

Images courtesy of https://www.pexels.com/photo/photo-of-car-on-gas-station-2440998/, https://www.pexels.com/photo/person-wash-hands-1327213/, https://www.pexels.com/photo/abundance-bank-banking-banknotes-259027/, https://www.pexels.com/photo/accident-action-danger-emergency-260367/, https://www.pexels.com/photo/clinician-writing-medical-report-1919236/, and https://www.pexels.com/photo/dirty-addiction-cigarette-unhealthy-46183/.

Space Aliens

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These space aliens have probably never in their whole lives been to a gas station before today.

I swear some of the people who come to the fuel center where I work must be space aliens. I constantly want to ask people if they’ve never in their whole lives been to a gas station before today. I’m not talking about 15 year old kids, either. I’m talking about grown-ass adults of middle age or older.

Many confused space aliens, (aka my customers) have no idea what pump they’ve parked at when they come to the kiosk to pay. It seems to me it’s basic gas station procedure to be able to tell the cashier what pump to authorize. I know some percentage of my customers are illiterate or don’t speak English as their first language, which accounts for some of the confusion. However, these situations don’t account for all the people who come up to my window (or make it part of the way there) then have to turn around and look for the number of their pump so they can tell it to me. Space aliens, I tell you!

How much money do you folks want to spend on gas? No idea? I figured as much.

Another thing people who seem to have never been to a gas station do is come up to my window with no idea how much money they plan to spend. Folks constantly come up, open their wallets, and start counting their money. Once they determine the amount of their funds, then they decide how much gas to buy. Don’t they realize they’re going to have to give me money in order to make their purchase? Wouldn’t it be more efficient to count the money and decide how much to spend before approaching the kiosk? Apparently space aliens don’t think that way.

Space aliens often don’t understand how our loyalty rewards work either. Folks are often mad at me when I check their reward balance and tell them they’re not getting any discount today. I shop here all the time! one man/extraterrestrial said in anger before he stomped away. I tried to explain he had to earn 100 points (which typically means spending $100, although there are ways—bringing reusable shopping bags to pack groceries in, completing surveys, buying girt cards—to bump up one’s points) to receive a reward of 10 cents off the regular price per gallon of fuel. He was gone before I could help him reach an understanding. 

Let’s go to a gas station and study human behavior.

Often customers don’t know they have to lift the pump’s nozzle before they can select the fuel grade. This is somewhat understandable because at the other gas station chain in town, prepay customers tell the cashier what grade of gasoline they want. However, even there, if one is paying at the pump, one lifts the nozzle, then hits the button for the fuel grade desired. If the procedure isn’t obvious (and believe me, it must not be) the screen on the pump gives step-by-step instructions for pumping fuel. Perhaps space aliens should up their game on reading comprehension of American English before they try to pump gas in the USA.

The strangest that-person-must-be-an-alien encounter I had at the fuel center involved an (apparent) elderly man who didn’t understand beef jerky.

There’s a big merchandiser in the middle of the fuel center. It looks like a cooler; maybe once it was a cooler, but now it holds nonperishable items. One side is all snacks: chips, nuts, cookies, crackers, popcorn, energy bars, and cereal in single serving cups. The other side holds automotive supplies (fuel injector cleaner, motor oil, windshield washer fluid, etc.); a few big bags of chips; and an array of beef jerky.

I’d been outside when the man/alien pulled in. I’d told him good morning, and he attempted to chit chat with me. (He was probably trying to study human behavior). It was early in the morning—I’d opened the fuel center at 5:45—so I wasn’t very talkative.  Sure, I was polite, but I kept the interaction to a minimum. I was tired and wanted to expend as little energy as possible.

I didn’t get away with my silence for long.

Your cooler’s not working, I heard the man/alien say. He was standing by the merchandiser that looks like a cooler but isn’t a cooler. He must have opened the door and not felt the gust of chilled air he expected.

It’s not a cooler, sir, I told him.

But there’s meat in there! he said frantically.

It’s jerky, sir, I told him.

How did he look in there and see meat but not realize it was jerky? The meat in the cooler/not a cooler was in bags hanging from hooks not in trays lying flat like in a grocery store meat department. Also, if he had really looked at the meat, he would have seen it was brown and dry, not red and moist like raw meat. If those clues didn’t lead him to understand this meat was not perishable, perhaps the word “jerky” on the packaging would have offered him the information he needed. Besides, what gas station sells raw meat as snack food?

 It’s meat! he insisted. He wasn’t wrong, but he was confused.

Jerky doesn’t have to be refrigerated, sir, I explained.

How does he not know that? I wondered. How could anyone over the age of 25 not know that jerky doesn’t need to be refrigerated?

The only answer I could come up with? Space alien!

I took all the photos in this post at the Alien Fresh Jerky store in Baker, CA.

What I Appreciate About My Job

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The lady was right. Sometimes working as a clerk in a supermarket fuel center is a hard job. However, I was able to come up with ten things I appreciate about the place where I work and the work I do.

#1 The booth I’m in for most of my shift is air conditioned and heated. I even have control of the thermostat Although I’m not able to set the a/c below 65 degrees, I can pretty much keep it as cool or warm as I need it in my little domain.

#2 The booth also keeps me out of direct sunlight and away from the wind, rain, dust, and bugs.

#3 Uniforms are out!

The company I work for stopped requiring uniforms days before I started working for them. I can wear almost whatever I want as long as I look neat and professional. (In reality, I typically look dirty and rumpled. Working at a gas station does not lend itself to cleanliness, and for some reason I perpetually look like I’ve slept in my clothes.)

Employees can wear pants (but not jeggings, leggings, pajama bottoms, yoga pants, or sweats) and a shirt with sleeves, even a t-shirt or sweatshirt as long as any logo on it is small. Tank tops and revealing blouses are not allowed.

I have a pair of black men’s Wrangle business-casual style pants I paid full price (!) for because when I was hired, the uniform still required black pants. While I wasn’t keen on spending $15 (plus tax!) on a pair of pants, I owned nothing suitable for work and couldn’t find anything that fit at the thrift store.

A couple of weeks later, I did find pants that fit at the thrift store. Both pairs are from the Gap, and although the inside of the waistband says “khaki,” one pair is dark blue and the other is black. I found them at the same store, but on different days. The blue pair (bought first) has a fit that is surprisingly perfect for my short, fat body; the length is exactly right! I never find pants that are the right length for me, so the fact that these are makes me think diving intervention was involved. The black pants are just the tiniest bit too long, so I fold them up a little.

The greatest thing about the pants was the price. I don’t know why, and I didn’t ask, but the fellow at the cash register only charged me $2 for the blue pair, a shirt, a belt, and a Thermos jar. Score! I love me some 50 cent pants that fit as if they were sewn with me in mind. The black pants were a little more expensive. They cost a whole dollar! Ha!

As for my shirt, I usually wear one of several long-sleeved, light, 100% cotton shirts I own. It’s fine that I wear them untucked and loose. I make sure to keep my middle-age cleavage covered.

#4 Selling cigarettes is bad enough. I’m glad I don’t have to sell alcohol. Probably more underage people try to buy alcohol than cigarettes, and I can only image what a pain in the ass it would be to cut off a drunk person from their next beer. Ugh! The fuel center offers no beverage stronger than Pepsi, and I’m grateful for that.

#5 I don’t have to clean toilets. I have to pick up litter sometimes, but—oh sweet joy!—I don’t have to deal with the body waste of strangers on the clock. Knock wood.

There are no restrooms at the fuel center, so cleaning toilets does not fall within the realm of my job description. Of course, sometimes customers think I’m hiding a restroom in the kiosk. One day I was outside cleaning, and as I approached the kiosk’s (one) door, a man strode purposefully toward me.

Can I use your restroom, he asked.

I directed him to the supermarket across the parking lot. He looked skeptical, as if perhaps I simply didn’t want to share my gas station restroom with him. I unlocked the door and disappeared into the kiosk. I’m not sure if he went into the supermarket to use the facilities or if he decided to wait until his next stop. I do know I didn’t have to clean up after his restroom visit, and I’m glad for that.

#6 I get paid every week on Thursday. How cool is that? Nothing like getting paid this week for the shifts I worked last week.

#7 People don’t tend to linger at the fuel center and try to tell me personal stories I really don’t want to hear. Nothing says “move along” like bulletproof glass and a crackling, hissing intercom system.

#8 On a similar note, customers don’t come to my house when I’m off work and ask where they can camp, how far they are from the General Sherman, or where they can fill their water bottles. When I clock out at the end of my shift, my life belongs to me.

#9 The customers at the fuel center are generally nice. Sure, there are a few grumps, but I turn up the friendly charm with those folks. My kindness may not change their lives (maybe it will!) but they won’t be able to complain to my manager that I’m rude.

Most people don’t want to cause me trouble. Most people want to pay for their fuel and get on with their lives.

#10 I get to help people. This truly is my favorite part of the job. Maybe after I’ve done it a million times I’ll hate leaving the kiosk to help people follow the directions on the screens of the pumps. For now, it’s kind of fun. I’m convinced some folks would leave without fuel if I weren’t there to walk them through the steps.

So there you have it—ten things that I actually like about my job. As long as they don’t give me a whole week of opening shifts, I might be able to tolerate the job for a while.

You Must Be New

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It was my third week working at the supermarket fuel center. It was on ok job when I didn’t have to get out of bed at 4:15 in the morning to open the place at 5:45. The job required me to do some cleaning, which wasn’t so bad, and most of the customers were neutral if not friendly. At least the grumpy ones left soon enough.

It was a busy Saturday afternoon, and if I heard the honk, it didn’t register as a call for help. I only realized I’d heard it when a customer who’d just left my window returned. He told me the lady at pump 9 was disabled and needed assistance.

I thanked him for letting me know and asked him to tell her I’d be there as soon as I could. It took at least five minutes to clear the line that formed as soon as I knew someone needed my help. When I got to pump 9, the woman in the driver’s seat looked anxious. She probably thought I’d forgotten about her or decided I didn’t want to leave the safety of my climate-controlled booth.

I told her I was there to help, and she gave me her rewards card and her credit card. She stayed in her car while I followed the directions on the pump’s screen. I could see her folded wheelchair stashed in the backseat. She kept the passenger window down so we could communicate, and her cute fluffy white dog stuck its head out to sniff me and look adorable.

The woman and I chitchatted while I filled the tank.

She asked the price of gas, and I told her it was $2.57, minus the amount of her reward. She told me she could get gas for $2.09 in the big city. I didn’t point out that most things are more expensive in small mountain towns.

She thanked me profusely for pumping her gas. I assured her it was no problem. I told her helping people was my favorite part of the job.

I would hate this job if I couldn’t help people, I said.

She rolled her eyes, and said, You must be new.

I know what the woman was getting at. Working with the public can really wear a person down. Certainly working with the public has worn me down. (For example, see the many posts I’ve written about my two summers working at a mercantile in a national forest.) I know clerks get discouraged and jaded. It’s happened to me. It could happen to me again, but I’m working really hard to stay positive. I do like helping people, and I want to continue to help people.

I don’t want to be nice and friendly and helpful only because I’m new. I want to be nice and friendly and helpful because I’m a good person and that’s the way I should treat all people, not just customers.

Alright

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She walked up to the gas station kiosk in which I was working. She held her phone to her ear.

She was older than I, probably in her late 50s or maybe early 60s. Her long grey hair was pulled back into a ponytail, and she wore a tan baseball cap. She walked over from a long white passenger van which held no passengers. She’d parked the van next to the kiosk, not next to a gas pump, and left the driver’s side door open.

When she stepped up to the window, I pressed the button on the intercom so I could communicate with her through the bulletproof glass. I gave her my standard greeting.

Hi. How can I help you this morning?

She didn’t lower her phone from her ear.

I released the button on the intercom so I could hear what she had to say.

Give me a pack of Marlboro Ultra-Light 72s, she said.

I noticed the lack of the word “please” turning what could have been a request into a command. Her cell phone was still next to her ear.

Marlboro Cigarette Boxes

I turned around to look at the vast array of cigarettes offered for sale. I found the Marlboros but got hung up trying to figure out which of the 30 (I’m not exaggerating!) varieties of that brand the woman actually desired. Luckily I was still in training, and my coworker knew exactly where to find what the customer wanted.

I rang up the sale. The woman was clearly over 18 (and 27 and 35 and 42)—definitely old enough to buy cigarettes—so I didn’t ask to see her ID. I bypassed entering her birth date into the register. I told her the total of the sale, which was over $9. (Cigarettes are expensive!) Her phone stayed next to her ear.

She put a ten dollar bill in the drawer through which the customers and I passed items. I slid the drawer into the kiosk and reached for her money. I got her change, which I slid out along with her receipt and the box of cigarettes.

I pressed the intercom button and said, Thank you! Have a nice day!

I let go of the intercom button in time to hear her say, Alright.

She didn’t smile, and her phone never left her ear.

Image courtesy of https://www.pexels.com/search/cigarettes/.