As I’ve said before, I tend to write about people who are rude or hostile or strange or interesting. Those people make for better stories although perhaps not for a better day. However, not all customers I encountered at the supermarket fuel center where I worked (briefly) were rude or hostile. I had unremarkable encounters with most customers and some interactions that were actually pleasant.
You give great customer service, one woman said to me through the intercom. She liked the chitchat she told me, although I was actually keeping it to a minimum because the intercom system was such a piece of crap.
Thanks for confirming how much gas I want and what pump I’m on, another lady told me. The others don’t do that. I didn’t tell her I repeated the information in hopes of stopping mistakes before I made them, but I was glad she appreciated the effort.
They should clone you, an older woman with a Southern drawl said one afternoon as I was loading sodas into the cooler. I guess she’d seen me hustling around the fuel center on previous visits and thought I was doing a good job.
(I told one of the assistant store managers about the cloning remark during my last week on the job and she said, I know. We’re really going to be hurting without you here.)
I like your hair, a gal told me shyly at the end of our transaction. I thanked her even though I thought it probably looked weird. I’d hacked off the bottom to chin length a few weeks earlier, and I knew it was choppy and uneven. I thanked her anyway, and she said, The color is really nice. That sweet person really made my day.
Most of the people I went outside to help use the pumps were really grateful and thanked me for my assistance. Of course, some folks seemed to become angrier when I got their debit and credit cards to work, but most customers were glad for my help even if they were embarrassed by their own mistakes.
One day a man came up to the kiosk, and I said (as I did to most customers), Hi! How can I help you today? I found out what pump he was on and how much money he wanted to spend on fuel. I gave him his receipt and his change and thanked him.
Thank you, he said. Thank you for being here.
I suspect he liked paying cash, so he was glad I was there to receive his payment, but I also like to think he was happy see my smile and to have someone pay a little positive attention to him.