It was my third week working at the supermarket fuel center. It was on ok job when I didn’t have to get out of bed at 4:15 in the morning to open the place at 5:45. The job required me to do some cleaning, which wasn’t so bad, and most of the customers were neutral if not friendly. At least the grumpy ones left soon enough.
It was a busy Saturday afternoon, and if I heard the honk, it didn’t register as a call for help. I only realized I’d heard it when a customer who’d just left my window returned. He told me the lady at pump 9 was disabled and needed assistance.
I thanked him for letting me know and asked him to tell her I’d be there as soon as I could. It took at least five minutes to clear the line that formed as soon as I knew someone needed my help. When I got to pump 9, the woman in the driver’s seat looked anxious. She probably thought I’d forgotten about her or decided I didn’t want to leave the safety of my climate-controlled booth.
I told her I was there to help, and she gave me her rewards card and her credit card. She stayed in her car while I followed the directions on the pump’s screen. I could see her folded wheelchair stashed in the backseat. She kept the passenger window down so we could communicate, and her cute fluffy white dog stuck its head out to sniff me and look adorable.
The woman and I chitchatted while I filled the tank.
She asked the price of gas, and I told her it was $2.57, minus the amount of her reward. She told me she could get gas for $2.09 in the big city. I didn’t point out that most things are more expensive in small mountain towns.
She thanked me profusely for pumping her gas. I assured her it was no problem. I told her helping people was my favorite part of the job.
I would hate this job if I couldn’t help people, I said.
She rolled her eyes, and said, You must be new.
I know what the woman was getting at. Working with the public can really wear a person down. Certainly working with the public has worn me down. (For example, see the many posts I’ve written about my two summers working at a mercantile in a national forest.) I know clerks get discouraged and jaded. It’s happened to me. It could happen to me again, but I’m working really hard to stay positive. I do like helping people, and I want to continue to help people.
I don’t want to be nice and friendly and helpful only because I’m new. I want to be nice and friendly and helpful because I’m a good person and that’s the way I should treat all people, not just customers.