Tag Archives: customer

Scruffy

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Shortly before Labor Day Weekend, two coworkers quit suddenly. The Man was sent to work my old job in the parking lot, and I continued to staff the mercantile. The manager and I worked alone on the two days the other had off each week, and we worked together on Fridays, Saturdays, and Sundays.

After Labor Day, weekdays were very slow. Some weekdays, the mercantile took in less than $100. Slow was fine with me. I entertained myself by writing or reading, and I got paid the same no matter what I sold.

One Wednesday I was working alone. The weather was cold and rainy, and only a few people had been in the store all day. Late in the afternoon, a man and a woman—both with totally white hair—came in.

Are y’all here for the trail? I asked the couple.

They said they were. I told them there was a $5 parking fee.

The fellow with the white hair started to laugh. That’s what the guy down the road told me, he said.  I told him to take a hike!

I assured him the parking fee was real. The fellow with the white hair insinuated The Man (who was working the parking lot alone that day) was an imposter ripping people off $5 at a time.

Don’t you think it’s a long way to come up this mountain to hustle people?  I asked the fellow with the white hair. It’s a pretty slow day for that too, I told him.

He didn’t have on a uniform, the woman said.

He didn’t have on a uniform? I asked incredulously. I was confident The Man was wearing a uniform when he’d dropped me off at the mercantile that morning. He wasn’t wearing a jacket like this? I asked,  gesturing to the company insignia on the jacket I was wearing.

He was wearing a uniform, the fellow with the white hair said, sounding irritated.

That’s not what you told me, the woman said.

The fellow with the white hair looked at me and said, He was kind of scruffy.

I was aghast. That’s my boyfriend! I told the fellow with the white hair. He had the decency to look embarrassed.

The Man has facial hair, it’s true, and his jacket may not have been pristine clean since we live away from civilization and can’t always do laundry the moment our outerwear gets dirty. However, I’d call him handsome, perhaps rugged, but not scruffy.

The fellow with the white hair continued to defend his doubts about The Man’s validity as an employee empowered to collect parking fees. He knew a woman, he said, who hustled people by collecting money in parking lots…

Where? I shot back at him. Grateful Dead shows?

He nodded, while his lady friend grew increasingly embarrassed.

I told him again it sure was a long way up the mountain on a slow and rainy day to tell lies just to get a few bucks. He continued to look embarrassed, but not nearly as embarrassed as the woman with him.

The fellow with the white hair may have doubted The Man’s valididy, but he didn’t doubt mine. Not only was I wearing a uniform and a photo ID, I was standing behind a cash register in a store. I collected that old coot’s $5 parking fee before he went back to his car.

 

Bold and Germ-Free

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There were several customers in the mercantile. I stood next to the cash register, angled so I could see the people near the back door. The manager of the mercantile stood behind the back counter, facing the front of the store.

I noticed an older woman standing almost directly across from me, looking into the glass display case. She was definitely older than I am, in her 50s for sure, maybe in her 60s. She caught my attention by rubbing her hands together over and over, as if she were rubbing in lotion or carefully spreading hand sanitizer over her skin. I figured she had her own lotion or sanitizer or that maybe this hand rubbing was a nervous tick. It was a little strange, and our pump bottles of Purell were between her and the manager, but I tried to keep my thoughts about the woman positive. After all, I hadn’t seen her do anything wrong. I’d only witnessed her rubbing her hands together.

PURELL Naturals Advanced Hand Sanitizer - Hand Sanitizer Gel with Essential Oils, 12 fl oz Pump Bottle (Pack of 2) - 9629-06-EC
When the store cleared out, the manager took a step toward the Purell display and reached down. The hand that came back up was holding a pump bottle with the pump in a fully upright position. Someone had twisted the top so sanitizer could be pumped out of the bottle.

The manager said she smelled the sanitizer when the woman helped herself to a squirt. I hadn’t smelled anything, but said I’d seen the woman rubbing her hands.

Is it possible the woman had brought her own sanitizer into the mercantile and a squirt of her own sanitizer is what the manager smelled and I saw her rubbing on her skin? Sure, that’s possible, but the time frame is mighty suspicious.

Is it possible someone else turned the spout so sanitizer could be pumped out and the woman only helped herself to a product that was already open? Yes, that scenario is also a possibility, but using something open but not marked “tester” is still wrong. Nothing about the setup of the hand sanitizer made it seem free and available for public consumption. The woman had to know the Purell was for sale and she was using it without paying.

The manager hid all but three bottles of sanitizer. The three on display were placed close to the register, on top of the glass display case where we were able to keep an eye on them.

Before this event, I’d never imagined sanitizer theft could be an issue.