After crying for a couple of hours after arriving at my house sitting job, I calmed down a little. Actually, I calmed down after crying for a couple of hours, eating lunch, and communicating with my friend Mr. Prius through instant messaging and then an actual voice conversation. Mr. Prius helped me clarify my thoughts by asking questions and making suggestions, but never told me what he thought I should do.
The more I thought about the offer from the salesman at Discount Tire to give me a free tire if I bought three, the sketchier it seemed. I didn’t believe the tires I’d bought should be worn to the point of needing replacement after a year’s use.
As I told Mr. Prius, after the salesman saw the front tires, he acted surprised by how worn down they were. That’s when he told me I needed to get two new front tires too. I thought if the tires were wearing down faster than they should have been, it was Discount Tire’s responsibility to replace them. If the tires are supposed to last x number of miles and the tires were not going to last that long, I didn’t think that was my fault.
Once I was calm, I called the Discount Tire regional office. I explained the situation to the woman who answered the phone. She suggested I talk to a store manager, but I said I wanted to talk to someone higher up. She said she would have a vice president call me back.
The VP called me back that afternoon. He was very nice to me, listened to me, and answered my questions. He said they could give me $50 to $60 (depending on what replacement tires I bought) credit on each tire. That seemed like a better deal than getting one tire free, which is the “deal” the salesman was going to give me to “help me out.” Also, by giving me a credit on the prematurely worn tires, I felt as if Discount Tire were talking some responsibility, which made me feel better.
The next morning I paid a visit to the Discount Tire location closest to where I was house sitting. I talked to Larry, the manager. I felt good about what he told me.
First, despite what I understood the vice president to say, the manager said they could not give me a credit for the two tires damaged due to improper alignment. The manufacturer viewed that damage as due to my negligence and would not accept them as a return. While that decision didn’t make me happy, I understood it and thought it was fair. While I didn’t think it was my fault the tires were damaged (I didn’t even know the van was out of alignment and as soon as I did, I had it repaired as soon as possible), I could accept the damage to the tires as my responsibility.
The salesman I spoke to initially told me I needed bigger tires. The manager said it was not bigger tires I needed, but stronger tires. He said vans and big trucks are heavy and need really strong tires. Lesser tires simply wear out too fast.
The first four new tires I bought were a higher quality than what the manufacturer recommended for the van. When I went in to have the tires mounted, the recommended ones were out of stock, so they gave me a free upgrade to the next higher quality. But as far as I can remember, no one tried to tell me maybe I needed better tires. Of course, I would have probably just thought they were trying to upsell me and not bought the better quality tires anyway. Also, I was working with very little money then, so I don’t know if I would have been able to afford the better, more expensive tires.
Larry made two recommendations to me. He said Michelin tires are the best of the best. They were running about $109 per tire. He said second best, but still very good, are Yokohama tires. They were running about $10 less per tire than the Michelins. He told me he has Yokohamas on the Jeep his family uses for both driving on dirt roads and hauling around kids.
He also told me both companies were running rebate specials. He said Michelin would give a $70 rebate on the purchase of four tires, and Yokohama would give a $60 rebate on the purchase of four tires.
I had a really difficult time deciding which tires to buy. Was it woth $50 out the door to get Michelins? How much difference would having Michelins make? Would I be sorry if I bought Yokohamas in order to save a few bucks? I thought reading online reviews would help me make my decision, but my research only made making my decision more difficult. Plenty of people hate Yokohama tires, and plenty of people hate Michelin tires. What to do?
I’d decided to go with Michelin shortly before arriving for my installation appointment. However, when I told Larry I wanted the Michelins, he got a pained look on his face and said he didn’t have them in stock. He said he thought I’d decided on Yokohamas and had made sure he had those available for me. I’m not sure how he reached his conclusion, as I don’t recall a conversation when he said, so you want to go with the Yokohamas? and I answered, yes, Yokohamas, please. As far as I was concerned, I’d only made a decision an hour before. But whatever. Larry offered to reschedule my appointment for Monday, at which time he’d have the Michelins, but I said no. I was ready to be done with the entire tire situations. The universe spoke, and the universe said Yokohama.
I got another surprise when it was time to pay. I told the worker running my debit card that I needed whatever I needed for the rebate. He said he thought the rebate hadn’t started yet. Larry was walking by, and when the worker asked him about the rebate, he said to give me an instant rebate. So the worker deducted $60 from the total, which was awesome.
This is the point in the post where I was going to give advice on buying tires. However, I realized the only advice I have about buying tires is to spend as much as you can afford to buy the best, strongest, tires you can get. Vans are heavy, especially when one is hauling around a bunch of stuff. I suspect when the manufacturer made their tire recommendations, the experts were thinking the van was going to be driven around town and/or on camping trips a few times a year. They were probably not thinking folks were going to be hauling around all the things people living in their vans are hauling around.
Invest in the best. I’ve been told the best are Michelin and Yokohama. Other people may have different opinions. That’s fine. But apparently, when it comes to tires, we get what we pay for.