Tag Archives: van repairs

Tires (A Cautionary Tale) Continued

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If you missed the first part of this tire saga, you can read it here.

After crying for a couple of hours after arriving at my house sitting job, I calmed down a little. Actually, I calmed down after crying for a couple of hours, eating lunch, and communicating with my friend Mr. Prius through instant messaging and then an actual voice conversation. Mr. Prius helped me clarify my thoughts by asking questions and making suggestions, but never told me what he thought I should do.

The more I thought about the offer from the salesman at Discount Tire to give me a free tire if I bought three, the sketchier it seemed. I didn’t believe the tires I’d bought should be worn to the point of needing replacement after a year’s use.

As I told Mr. Prius, after the salesman saw the front tires, he acted surprised by how worn down they were. That’s when he told me I needed to get two new front tires too. I thought if the tires were wearing down faster than they should have been, it was Discount Tire’s responsibility to replace them. If the tires are supposed to last x number of miles and the tires were not going to last that long, I didn’t think that was my fault.

Once I was calm, I called the Discount Tire regional office. I explained the situation to the woman who answered the phone. She suggested I  talk to a store manager, but I said I wanted to talk to someone higher up. She said she would have a vice president call me back.

The VP called me back that afternoon. He was very nice to me, listened to me, and answered my questions. He said they could  give me $50 to $60 (depending on what replacement tires I bought) credit on each tire. That seemed like a better deal than getting one tire free, which is the “deal” the salesman was going to give me to “help me out.” Also, by giving me a credit on the prematurely worn tires, I felt as if Discount Tire were talking some responsibility, which made me feel better.

The next morning I paid a visit to the Discount Tire location closest to where I was house sitting. I talked to Larry, the manager. I felt good about what he told me.

First, despite what I understood the vice president to say, the manager said they could not give me a credit for the two tires damaged due to improper alignment. The manufacturer viewed that damage as due to my negligence and would not accept them as a return. While that decision didn’t make me happy, I understood it and thought it was fair. While I didn’t think it was my fault the tires were damaged (I didn’t even know the van was out of alignment and as soon as I did, I had it repaired as soon as possible), I could accept the damage to the tires as my responsibility.

The salesman I spoke to initially told me I needed bigger tires. The manager said it was not bigger tires I needed, but stronger tires. He said vans and big trucks are heavy and need really strong tires. Lesser tires simply wear out too fast.

The first four new tires I bought were a higher quality than what the manufacturer recommended for the van. When I went in to have the tires mounted, the recommended ones were out of stock, so they gave me a free upgrade to the next higher quality. But as far as I can remember, no one tried to tell me maybe I needed better tires. Of course, I would have probably just thought they were trying to upsell me and not bought the better quality tires anyway. Also, I was working with very little money then, so I don’t know if I would have been able to afford the better, more expensive tires.

Larry made two recommendations to me. He said Michelin tires are the best of the best. They were running about $109 per tire. He said second best, but still very good, are Yokohama tires. They were running about $10 less per tire than the Michelins. He told me he has Yokohamas on the Jeep his family uses for both driving on dirt roads and hauling around kids.

He also told me both companies were running rebate specials. He said Michelin would give a $70 rebate on the purchase of four tires, and Yokohama would give a $60 rebate on the purchase of four tires.

I had a really difficult time deciding which tires to buy. Was it woth $50 out the door to get Michelins? How much difference would having Michelins make? Would I be sorry if I bought Yokohamas in order to save a few bucks? I thought reading online reviews would help me make my decision, but my research only made making my decision more difficult. Plenty of people hate Yokohama tires, and plenty of people hate Michelin tires. What to do?

I’d decided to go with Michelin shortly before arriving for my installation appointment. However, when I told Larry I wanted the Michelins, he got a pained look on his face and said he didn’t have them in stock. He said he thought I’d decided on Yokohamas and had made sure he had those available for me. I’m not sure how he reached his conclusion, as I don’t recall a conversation when he said, so you want to go with the Yokohamas?  and I answered, yes, Yokohamas, please. As far as I was concerned, I’d only made a decision an hour before. But whatever. Larry offered to reschedule my appointment for Monday, at which time he’d have the Michelins, but I said no. I was ready to be done with the entire tire situations. The universe spoke, and the universe said Yokohama.

I got another surprise when it was time to pay. I told the worker running my debit card that I needed whatever I needed for the rebate. He said he thought the rebate hadn’t started yet. Larry was walking by, and when the worker asked him about the rebate, he said to give me an instant rebate. So the worker deducted $60 from the total, which was awesome.

This is the point in the post where I was going to give advice on buying tires. However, I realized the only advice I have about buying tires is to spend as much as you can afford to buy the best, strongest, tires you can get. Vans are heavy, especially when one is hauling around a bunch of stuff. I suspect when the manufacturer made their tire recommendations, the experts were thinking the van was going to be driven around town and/or on camping trips a few times a year. They were probably not thinking folks were going to be hauling around all the things people living in their vans are hauling around.

Invest in the best. I’ve been told the best are Michelin and Yokohama. Other people may have different opinions. That’s fine. But apparently, when it comes to tires, we get what we pay for.

Tires (A Cautionary Tale)

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In April 2015, I went to Discount Tire and bought four new tires for my van. I was so excited. I’d never had four new tires before. Heck, I’d never even had one new tire before. Any time I’d replaced a tire on any vehicle in the past, I’d bought a used one.

The four new tires cost around $400 out the door (which is tire sales speak for including installation, balancing, and tax). My host family paid for a warranty for each tire. The Discount Tire website says,

This warranty, called the Certificate for Repair, Refund or Replacement…cover[s] the tire problems that really frustrate people-road hazards and defects-from the moment they bought the tires to the final mile of legal tread depth (3/32″).

In October, I proudly took my four new tires in for their first rotation. My good mood was shattered when I was told the front tires were wearing unevenly because the van needed a front end alignment. When I took the van in for the alignment, I was further disappointed to find out the van needed $300+ dollars worth of work on the front end before it even made sense to do an alignment. I worked, worked, worked, saved my pennies, and within a week had enough money to pay for the repairs and the alignment.

Fast forward to April 2016. I stopped at a Wal-Mart and noticed a Discount Tire location across the street. I’d been meaning to find out if I were due for a rotation, so I decided to pull in. I thought if I did need a rotation, maybe the shop could take care of it right then and there.

I told the guy working the counter what was up. We walked out to my van to look at the tires. The salesman showed me the silver metal threads showing on the back passenger side tire. WHAT!?!?!?!?! I told him the tires weren’t even a year old. He said the tire (and the one on the back driver’s side too) were prematurely worn because of the time they’d spent on the front when the van was out of alignment. (Yes, I told him about the alignment problem and the uneven wear. I figured it was in my permanent Discount Tire record anyway.) He said driving the tire in the condition it was in was REALLY dangerous. He said I needed two new tires back there.

I asked about the certificate on the tire. He told me it didn’t cover wear, only road hazards and defects.

I asked him if it would be ok if I only bought new tires for the back wheels and kept the two that were on the front. Well, as a matter of fact, he told me, the tires on the front were worn way more than they should be, dangerously worn, and if I were going to buy two new tires, I really needed to buy four new tires.

By this point, my head was spinning. I thought I was just going to deal with a tire rotation, but suddenly I needed to replace four tires that were barely a year old.

He’d do me a favor, the salesman said, because he wanted me to be safe. If I bought three new tires, he would throw in the fourth one for free. I explained to him that I didn’t currently have the money to buy four new tires. He tried to tell me about the Discount Tire credit plan. I shook my head while laughing ruefully. Discount Tire was not going to approve me for any credit, I told him. Perhaps I could get a co-signer, he countered. When I told him that wasn’t going to happen either, he said I should at the very least let them (free of charge, thankfully) replace the badly worn tire on the back passenger’s side with the spare. I thanked him for the offer and handed him my keys.

While waiting, I called a couple of friends and ranted and cried. While I was ranting and crying, the service technician came out and asked me what tire needed to be changed. I probably sounded like an asshole when I told him he should change the tire the service order he was holding in his hand specified. He told me the salesman had written two different things on the service order. So I stopped ranting and crying long enough to walk over to the van with the guy and show him which tire was in the worst shape. After the guy got the van into the repair bay, he walked back over to where I was sitting on the sidewalk (once again ranting and crying) to ask me if he could get me into four new tires today. It took all of my self-restraint not to yell, ARE YOU FUCKING KIDDING ME? I explained (while trying to refrain from laughing maniacally) that I didn’t have money for four new tires. Then he tried to suggest I use the Discount Tire credit plan. So I explained I had already told the other guy that wasn’t going to happen, and he finally left me alone.

I cried all the way to my house sitting job. Just when I thought I’d have a couple of hundred dollars (the extent of my savings left after paying for transmission work in February and a new fuel pump in March) to live on until my temp job scoring standardized tests started, I needed more money than I had for tires. I’m tired of being a burden, I thought. My life is not sustainable.

But also, I was really mad. What’s the point of buying new tires if they’re just going to wear out in a year?

Once again, what I thought was a short story has turned into a saga, so it is to be continued.